Collection: Business Terms

Terms and conditions

All purchase and supply contracts are subject to our Business Terms. Any contradictory or supplementary terms from the customer and oral agreements are binding only if confirmed in writing by us.

A contract is formed through an offer and its acceptance. If shipment is confirmed by email, the contract is concluded upon sending the email or, at the latest, upon delivery of the goods to the customer. Our offers, based on order data, are binding for 10 workdays unless otherwise specified.

Incomplete or unclear order details leading to incorrect deliveries are the customer's responsibility.  Changes or cancellations of orders already in production are not possible.

Prices 

All prices are non-binding and deemed ex-shipping location, excluding packaging, transport costs, and applicable value-added tax. Net prices are displayed as our products are primarily for commercial customers.

Delivery terms

Goods will be produced and made available as soon as possible. Delivery deadlines are considered expected delivery times. Claims for damages due to non-satisfaction or delayed delivery are excluded.

Shipment and passing of risk

For commercial customers, the risk transfers upon handover to the carrier or freight forwarder or, at the latest, upon leaving our shipping locations. Dispatch route and packaging are at our discretion.

Property right

Company retains property rights until all claims from the business relationship are settled. The right to cancel remains if service obligations are improperly satisfied.

Defect reports and warranties

Buyers must inspect goods, report defects promptly, and hidden defects within six workdays after discovery. 

Payment

Payment is made with terms of payment in advance.